Email Replied

Thanks for your prompt reply. Today, now 22 OCtober 2008 as at 8.54pm im still un-able to connect to my streamyx at home, this have cause a great in-convenience for me to leave home searching high and low for the internet.

please advise me, how long should i waiting?

please advuse me this small small citizen who using Streamyx service, which force to lepak at outside online. Please pity me, please experience my feel when you out of reach of internet for weeks, weeks, more than 14 days, not just 14 hours.

im beg to you, give me back streamyx service, as im a customer of you.

On Mon, Oct 20, 2008 at 6:36 PM, TM Customer Care Support wrote:

Dear Mr. Tan,Thank you for your e-mail.

Firstly, we would like to apologise for the late reply.We refer to your query on Streamxy connection issue, we are truly sorry for the poor service that you had experienced through this period.

Upon checking through our system, it is note that your report (SR 1-3899488746) is still in progress. We acknowledged that it has taken quite some time already, and our Technical Department has escalated this matter to our respective department for further diagnosis and actions.

Please be assured that the matter is given high priority and we highly appreciate your co-operation to give us some time for this and we will do our best to resolve this matter as soon as possible.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.Alternatively, you can also contact TM at 100 and select "Internet Services".We would like to thank you for your feedback and we look forward to serving you better.

Regards,
Raja Nadia HidayuCustomer Care Support,
Internet Services,Customer Service Management,