E Mail III

Dear Mr. Tan,

Thank you once again for your e-mail.

We refer to your query on Streamyx connection issue, we regret that your Streamyx connection does not function to the expected level of efficiency. Upon verifying in our system, the technical team is now handling this issue and they are still running the testing in order to rectify the issue. We would like to apologise as we could not confirmed any expected due date regarding your issue. However, we already updated your report and urged for urgency for your case. Your patience on this matter is highly appreciated. We will revert to you once we receive their feedback.

For further assistance or feedback, kindly e-mail us at help@tm.com.my.Alternatively, you can also contact TM at 100 and select "Internet Services".

We would like to thank you for your feedback and we look forward to serving you better.


Regards,
Nurhafiza
Customer Care Support,
Internet Services,
Customer Service Management,
TM Retail.

www.tm.com.my
(Reference No: 1-3938757998)